adyenOak Park, IL
Senior Collections Analyst
Senior Collections Analyst
Senior Collections Analyst
adyenOak Park, IL
6 days ago
Collection AgenciesOther Activities Related to Credit IntermediationFinancial Transactions Processing, Reserve, and Clearinghouse Activities
Apply for this role (opens in a new tab)Overview:
In this role, you own a portfolio of US merchant accounts in arrears and guide cases to resolution, enabling recoveries while preserving merchant relationships. You will operate within Adyen's Credit Risk Operations, helping scale a fast-growing, compliant collections function. You'll collaborate with Risk, Finance, Legal and Product to standardize processes and tooling for automation. This is a hands-on, impact-driven role that blends credit operations, negotiation, and regulatory compliance to protect revenue and support merchant success. You'll join a mission-driven team tackling ambitious challenges at scale, with room to grow your scope and influence.
Responsibilities:
- Own a portfolio of merchant accounts in arrears and drive each case to resolution by email
- Explain contractual obligations clearly and negotiate repayments
- Identify breaches and coordinate with Legal and Credit Risk on next steps
- Escalate appropriately and coordinate recoveries with Risk, Finance, Legal and Product
- Monitor portfolio health and flag emerging risks
- Maintain accurate, audit-ready records of interactions and decisions
- Ensure recovery actions comply with US collections and lending rules
- Help design and improve collections tooling, automation and workflows for scalable operations
Key requirements:
- Experienced in collections, account recovery, or credit operations at a lender, bank, fintech or payments company
- Hands-on experience managing a portfolio of overdue business or consumer credit accounts
- Working knowledge of US collections and servicing regulations
- Strong written and spoken English with clear explanations of terms
- Good organization and ability to track many accounts and deadlines
- Familiarity with collections platforms or CRM tools and with Excel/Google Sheets for reporting
- Low-ego, high-accountability approach when working with Risk, Legal, Finance and Product
- Ability to leverage AI tools and automation to improve efficiency
- Empathy with firmness in difficult conversations
- Strong communication and interpersonal skills
- High accountability and attention to detail
- Experience with collections platforms or CRM tools
- Excel or Google Sheets for reportingSQL and data analysis (e.g., Looker) for delinquency trends
Also on the board Same function, level within a rung
Level
Senior
Location
Oak Park, IL
Occupation
Bill and Account Collectors
Industry
Collection Agencies
Posted
6 days ago