Pharmacy CSR Contractor

Pharmacy CSR Contractor Pharmacy CSR Pharmacy Helpdesk: Hours are Monday-Friday 8:00 AM – 7:00 PM CST, and Saturday and Sunday 8:00 AM – 6:00 PM CST. Multiple shifts available Open 7 days a week Holiday availability required (most major holidays) Pharmacy CSR: Staffed by Pharmacy Technicians, LPNs (Licensed Practical Nurses), CMTs (Certified Medication Technicians), and some MAs (Medical Assistants). Possible shifts include: Monday-Friday, 8:00 AM – 5:00 PM Monday-Friday, 9:00 AM – 6:00 PM Monday-Friday, 10:00 AM – 7:00 PM Tuesday-Friday, 9:00 AM – 6:00 PM, plus Saturdays between 8:00 AM – 6:00 PM (every Saturday required) Saturday & Sunday between 8:00 AM – 6:00 PM, plus three weekday shifts (9:00 AM – 6:00 PM) Includes two consecutive weekdays off Pharmacy CSR description: The Pharmacy CSR is responsible for processing medication requests submitted primarily by phone, with some written requests, from healthcare providers and pharmacies. Utilize healthcare experience and apply MO HealthNet criteria using an interactive application to determine review outcomes. Interpret and apply clinical rules and decision-making algorithms related to medications under review. Make final determinations regarding medication pre-certification based on established guidelines. Maintain a high level of accuracy and professionalism while handling a high volume of calls throughout the shift Effectively multitask in a fast-paced environment.