Head of Tech Delivery - REMOTE

What You'll Do: Lead large Healthcare Payer delivery portfolios encompassing development, maintenance, production support, and operational services. Own end-to-end delivery accountability, ensuring successful execution against business objectives, service commitments, and contractual obligations. Manage outcome-based and SLA-driven engagements with a focus on quality, productivity, customer satisfaction, and continuous improvement. Provide leadership across multiple delivery streams including FACETS implementations, enhancements, upgrades, application modernization, and managed services. Drive portfolio planning, resource management, capacity planning, budgeting, forecasting, and financial governance. Establish delivery governance frameworks, KPIs, operational metrics, and executive reporting mechanisms. Build trusted relationships with client executives, business leaders, and key stakeholders. Manage delivery risks, escalations, dependencies, and issue resolution across complex programs. Lead geographically distributed teams across onshore, offshore, and vendor organizations. Ensure adherence to delivery standards, compliance requirements, and organizational governance processes. Drive automation, operational efficiencies, and continuous service improvements across the portfolio. Support strategic planning, transformation initiatives, and roadmap execution.