Repair & Calibration Services Customer Success Manager, Expert

Accountabilities include: Own customer health, value realization, retention, and renewal readiness throughout the contract lifecycle Establish KPI governance and communicate service performance, risks, corrective actions, and improvement priorities through internal and customer-facing reviews Drive cross-functional accountability across Sales, Services, Business Operations, delivery teams, and other stakeholders to meet or exceed contractual outcomes Own escalations from containment and root-cause alignment through corrective action, executive communication, and verified closure Use service, asset, repair, calibration, renewal, and financial data to identify risk, improve outcomes, and uncover expansion opportunities Build success plans and continuous-improvement roadmaps aligned to customer priorities and Keysight commitments Provide the Director of Business Development and executive stakeholders with concise forecasts, customer-health insights, and decision-ready narratives Qualifications 8+ years of relevant business development, customer success, sales, service and support, program management, and/or analytics experience in test and measurement or an adjacent industry. Demonstrated exceptional ability in the following areas: Knowledge of repair and calibration services and related professional services contracts Strategic account management, customer advocacy, executive communication, and contract stewardshipKPI governance, customer-health reporting, success planning, forecasting, and executive business reviews Escalation leadership, structured problem-solving, corrective-action management, and ownership through closure Cross-functional influence, accountability, commercial judgment, and continuous-improvement leadership Working knowledge of SFDC, Excel, Tableau, Micro Strategy, Incorta, Snowflake, SFDC CRMA, Spotfire, or similar platforms Bachelor's degree in Engineering, Business, Analytics, or equivalent experience; advanced degree preferred Travel as required for critical customer reviews and escalationsU.S. citizenship required This position requires access to certain goods, software, technology, or technical data subject to U.S. export control laws and regulations. Employment in this position for non-U.S. persons is contingent on Keysight's ability to obtain any required government authorizations. We are unable to support visa sponsorship for this position. Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws. Most offers will be between the minimum and the midpoint of the Salary Range listed below. MIN $119,960.00 - MAX $199,930.00

Note: For other locations, pay ranges will vary by region This role is eligible for Keysight Results Bonus ProgramUS Employees may be eligible for the following benefits: Medical, dental and vision Health Savings Account Health Care and Dependent Care Flexible Spending Accounts Life, Accident, Disability insurance Business Travel Accident and Business Travel Health 401(k) Plan Flexible Time Off, Paid Holidays Paid Family Leave Discounts, Perks Tuition Reimbursement Adoption AssistanceESPP (Employee Stock Purchase Plan)Restricted Stock Units