baker tillySacramento, CA
Sage Intacct Customer Support Senior Associate
Sage Intacct Customer Support Senior Associate
Sage Intacct Customer Support Senior Associate
baker tillySacramento, CA
yesterday
Bookkeeping, Accounting, and Auditing ClerksCustomer Service RepresentativesAccountants and Auditors
Other Accounting ServicesOffices of Certified Public AccountantsAdministrative Management and General Management Consulting Services
Apply for this role (opens in a new tab)Company Overview:
Baker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world's leading financial centers - New York, London, San Francisco, Los Angeles, Chicago and Boston. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP (Baker Tilly) provide professional services through an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable laws, regulations and professional standards. Baker Tilly US, LLP is a licensed independent CPA firm that provides attest services to its clients. Baker Tilly Advisory Group, LP and its subsidiary entities provide tax and business advisory services to their clients. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP, trading as Baker Tilly, are independent members of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion.
Equal Employment Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state or local law.
Employment Policy Any unsolicited resumes submitted through our website or to Baker Tilly Advisory Group, LP, employee e-mail accounts are considered property of Baker Tilly Advisory Group, LP, and are not subject to payment of agency fees.
Role:
Sage Intacct Customer Support Senior Specialist We are looking for a Sage Intacct Customer Support Senior Specialist. This position is REMOTE.
Responsibilities:
Reviewing, assigning and/or taking ownership of customer support tickets daily, responding promptly to customers once reviewed
Testing possible solutions in demonstration environments
Adding internal comments to variations of potential solutions and contact customers with possible solutions
Escalating issues without immediate resolution to internal management or Sage Intacct's customer support and/or engineering
Delegating certain issues to the implementation or technical services team for highly configured instances of the software
Learn and grow from direct on the job coaching and mentoring along with participating in firm wide learning and development programs
Utilize your entrepreneurial skills to network and build strong relationships internally and with your clients
Support the growth and development of team members through the Baker Tilly Care and Teach philosophy, helping associates meet their professional goals
Requirements:
A bachelor's degree required, preferably in business administration, accounting, MIS or equivalent experience
Three (3)+ years' experience in the accounting or finance field with exposure to multiple ERP systems or in a software technical support environment working heavily with external customers, ideally in a financial or accounting software or application
Demonstrated skills in the areas of time management, communication, interpersonal skills, relationship building, collaboration, and problem solving
Strong leadership, project management, organizational and analytical skills, initiative, adaptability
Microsoft Suite skills
Also on the board Same function, level within a rung
Level
Senior
Location
Sacramento, CA
Occupation
Bookkeeping, Accounting, and Auditing Clerks
Industry
Other Accounting Services
Posted
yesterday