Director of Survey Operations

As a Director of Survey Operations, you will own the entire survey research process from questionnaire review through creation of final deliverables. This includes operating as an individual contributor as well as leading a small team in day-to-day survey operations. Your job is to ensure every survey is rigorously implemented, fielded, analyzed, documented, and made reproducible. This includes seeing “around corners” and using your experience to anticipate and solve problems before they arise, and building tools to solve problems long-term. Your Responsibilities1) Lead quantitative survey operations, including:a. Questionnaire design review, including identifying problematic designs; b. Survey programming and implementation; c. Survey QA; d. Using best available data to create weighting targets; e. Choosing and evaluating sample vendors; f. Fielding and sample collection; g. Data quality review; h. Post-processing and application of weights; i. Creation of deliverables, including crosstabs and advanced analyses.2) Manage and mentor a small survey research team, ensuring operations remain on schedule and on budget, while maintaining sample quality and team well-being.3) Build tools to improve and automate operations, including via R and/or Python.4) Troubleshoot solutions and solve problems related to fielding. Your Core Skills (Required)1) 5+ years of experience with commercial survey platforms such as Decipher, Qualtrics, or Alchemer (Decipher preferred).2) 5+ years of experience with commercial survey data processing tools, such as SPSS, Q or Displayr (Q/Displayr preferred).3) Experience with the online survey operations process end-to-end, including design, programming, QA, fielding, processing, weighting, and deliverable creation.4) Familiarity with the corporate market/opinion research landscape.5) Experience managing fielding, programming, or analysis teams.6) Familiarity with common market research analyses including Maxdiff, TURF, Conjoint, segmentation, KANO analysis, and how to translate their findings into guidance for clients.7) Familiarity with frequentist statistics, including regression, mixed models, regularization, etc.8) 5+ years in R or Python (R preferred), including building functions and creating documented, reproducible workflows for survey processing. Skills that will set you apart1) Bachelor’s degree in psychology, political science, data science, statistics, or a related quantitative field (graduate degree preferred).2) Experience with Text-to-Web (T2W), intercept sampling, or SMS survey techniques.3) 1+ years of experience with Displayr specifically.4) Experience with machine learning methods such as random forest, k-means/hierarchical clustering, etc.5) Ability to lead or support package/library development in R or Python. We are looking for someone who1) Enjoys solving challenging problems in a fast-paced setting;2) Works well in a team, especially under pressure;3) Is a clear and proactive communicator;4) Cuts through ambiguity and has excellent attention to detail;5) Can see around corners and can anticipate problems before they arise;6) Likes to build, develop, automate, and improve workflows;7) Enjoys mentorship and teaching junior staff.