VP of Customer Success, Americas - Scale & Retention

UpGuard is seeking a VP of Customer Success to own the Americas post-sale function and build a scalable operating model for rapid growth. You will lead two CSM Managers, a Digital CS Manager and their teams, drive capacity planning, segmentation and a data-driven approach to renewals, expansions and customer health. You will design and implement a maturity framework, value-based executive reviews and AI-enabled plays to optimize retention and expansion while partnering with Sales, RevOps and