sparks wizJacksonville, FL
Customer Service Specialist
$16 - $25 per hour
Apply (opens in a new tab)Customer Service Specialist
Customer Service Specialist
sparks wizJacksonville, FL
3 days ago
$16 - $25 per hour
Other Management Consulting ServicesAdministrative Management and General Management Consulting ServicesTelemarketing Bureaus and Other Contact Centers
Apply for this role (opens in a new tab)Customer Service Specialist San Francisco, California, United States$16.00 - 25.00 (US Dollar) This position is also open to candidates in Jacksonville Florida, Denver Colorado & Las Vegas Nevada.
Job Type: Full-time
Pay rate: $16 - $25 per hour
Expected hours: 40 per week
Benefits:
401(k), Dental insurance, Health insurance, Life insurance, Vision insurance, Paid time off (PTO)
Experience level: 2 years
Shift: 8 hours, Day shift
Weekly day range: Monday to Friday
Work setting: RemoteAbout the job Customer Service Specialist
Sparks Wiz Limited is a leading engineering consultancy firm dedicated to providing innovative and sustainable engineering solutions to a wide range of industries. Our team of experts works collaboratively to deliver high-quality services that meet our clients' needs and exceed their expectations. We are seeking a dedicated and detail-oriented Customer Service Specialist to join our team. The ideal candidate will be responsible for providing exceptional customer support, managing client communications, and supporting the day-to-day operations of our engineering projects.
Key Responsibilities:
Client Interaction: Serve as the primary point of contact for clients, addressing inquiries, resolving issues, and providing information about our services.
Project Support: Assist in coordinating and tracking project timelines, ensuring client requirements are met and communicated effectively to the engineering team.
Communication: Maintain customer experience with regular communication with clients through phone, email, and in-person meetings, providing updates on project status and gathering feedback.
Documentation: Prepare and maintain accurate records of client interactions, project progress, and service reports.
Problem Resolution: Identify and resolve client concerns promptly, escalating complex issues to appropriate team members or management when necessary.
Quality Assurance: Ensure that all client interactions are handled professionally and in accordance with company standards and policies.
Team Collaboration: Work closely with the engineering team to relay client needs and ensure seamless project execution.
Administrative Tasks: Perform various administrative duties such as scheduling meetings, preparing reports, and handling correspondence.
Qualifications
Education:
High school diploma or equivalent; Bachelor's degree in Business Administration, Communication, or a related field is preferred.
Experience:
Previous experience in customer care, preferably within an engineering or technical environment.
Skills:
Excellent communication and interpersonal skills- Strong organizational and multitasking abilities- Proficient in Microsoft Office Suite and customer relationship management (CRM) software- Ability to understand and convey technical information- Problem-solving skills with a proactive attitude
Why Join Us?
- Competitive salary and benefits package- Opportunity to work with a dynamic and innovative team- Professional development and growth opportunities- Supportive and collaborative work environment
Also on the board Same function, level within a rung
Level
Junior
Salary
$16 - $25 per hour
Location
Jacksonville, FL
Occupation
Customer Service Representatives
Industry
Other Management Consulting Services
Posted
3 days ago