Director of Housing Services

Responsibilities: Oversee PSH, supportive housing, shelter and homelessness programs, including outreach and youth services Lead implementation and continuous improvement of housing service models, policies, and operational standards Ensure alignment with HUD/PSH principles, trauma-informed care, and culturally responsive practices Ensure compliance with contractual and regulatory requirements at local, state, and federal levels Provide leadership and supervision to managers and staff including hiring, training, and performance management Collaborate with Finance, Compliance, Property Management, Data & Outcomes, and Clinical Services for integrated operations Support new or expanded housing/shelter programs and departmental initiatives Monitor funding, regulatory updates, and adapt operations as needed Ensure timely program reporting, audits, and monitoring in coordination with internal departments Develop staffing structures, workflows, and systems to support program effectiveness Audit case plans, HMIS data, grievances, and incidents to ensure NAC policy compliance Establish and enforce Housing Services policies to improve efficiency Promote high performance, collaboration, accountability, and continuous improvement Identify inefficiencies, optimize workflows, and reduce costs Lead performance management aligned with strategic goals Collaborate on financial sustainability and grant management with Development and Finance Monitor budgets and resource utilization to support fiscal health Mentor and develop team members; foster a high-performing, inclusive culture Support cross-functional communication, transparency, and NAC mission alignment Maintain visibility within programs to ensure leadership presence and quality oversight

Key requirements: Bachelor degree (preferably in business or social services); Masters preferred Minimum five years in progressively responsible senior social services leadership roles, preferably director-level At least five years’ experience working with homeless, low-income, or vulnerable populations Experience partnering across departments to support operations, compliance, and goals Experience with grant-funded programs, reporting, and nonprofit settings Strong leadership, communication, and interpersonal skills; ability to engage diverse stakeholders Ability to design workflows for services to reduce homelessness Knowledge of homelessness, mental health crisis management, and social determinants of health Knowledge of Maricopa County homeless housing system and related regulations Experience with Native American organizations or tribal governments preferred; willingness to learn tribal cultures collaboration strong communication staff development and mentoring HMIS data management grant management and reporting budget monitoring and financial stewardship