danmar productsAnn Arbor, MI
Customer Support Representative
Customer Support Representative
Customer Support Representative
danmar productsAnn Arbor, MI
today
Customer Service RepresentativesReceptionists and Information ClerksSales Representatives, Wholesale and Manufacturing, Technical and Scientific Products
Telemarketing Bureaus and Other Contact CentersOther Miscellaneous Durable Goods Merchant WholesalersSporting and Athletic Goods Manufacturing
Apply for this role →Job Description:
Come Join our office team at Danmar Products - Equipping People. Enhancing Lives. Danmar Products is a manufacturer for special needs equipment. Helmets, other protective headgear, supportive/positioning aids, and swim aids for recreation and therapy are all our areas of expertise. We also manufacture wrestling headgear. https://www.danmarproducts.com/.Come work for a company where not only products make a difference in someone's life, but the customer service team behind them! M-F 8am-4:30pm. Pay is negotiable depending on education and experience. We are looking for a full time or part time customer-oriented service/support representative. A customer support representative will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities:
Manage incoming calls, working with customers Answering questions about products Generate quotes, input orders Processing orders and transactions Email communications Returns/solving issues Navigate Salespad and Microsoft GP for various administrative tasks Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Skills Proven customer support experience or experience as a client service representative Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively High school degree\nCompany
Description:
Danmar Products is your source for protective helmet solutions, supportive/positioning aids, and therapeutic swim aids. Trusted by professionals, suppliers, and individuals since 1967.
Company Description:
Danmar Products is your source for protective helmet solutions, supportive/positioning aids, and therapeutic swim aids. Trusted by professionals, suppliers, and individuals since 1967.
Also on the board Same function, level within a rung
Level
Junior
Location
Ann Arbor, MI
Occupation
Customer Service Representatives
Industry
Telemarketing Bureaus and Other Contact Centers
Posted
today