virtual vocationsNew York, NY
Texas Licensed Care Coordinator
Texas Licensed Care Coordinator
Texas Licensed Care Coordinator
virtual vocationsNew York, NY
yesterday
Medical AssistantsMedical and Health Services ManagersMedical Secretaries and Administrative Assistants
Home Health Care ServicesAll Other Miscellaneous Ambulatory Health Care ServicesServices for the Elderly and Persons with Disabilities
Apply for this role →To support the Dallas Region, the full-time Texas Licensed Care Coordinator will provide exceptional customer service by managing healthcare services coordination, scheduling appointments, and offering support and education to patients and providers in a remote setting, with occasional onsite training or meetings.
Key responsibilities:
Ensures a positive experience for patients by focusing on satisfaction and resolution of inquiries
Responds to customer inquiries via phone, email, and chat in a timely and professional manner
Documents customer interactions and follows up to ensure issues are resolved to satisfactionRequired qualificationsHigh school graduate or equivalent
Two years of experience in a call center-related role
Proven work experience in a customer service role
Relevant training in call center or contact center environments
Previous healthcare experience and familiarity with medical terminology
Also on the board Same function, level within a rung
Level
Senior
Location
New York, NY
Occupation
Medical Assistants
Industry
Home Health Care Services
Posted
yesterday