Business Development Manager English and Hakha Chin

Position Summary: We are seeking a proactive and relationship-driven Business Development Manager to support market development in the senior care space. This role is designed for an early-stage growth environment and combines business development, field outreach, channel building, and market feedback collection. The ideal candidate is comfortable speaking with senior care providers, building relationships through phone and in-person outreach, identifying qualified opportunities, and reporting market feedback in a structured way. This is a hands-on role for someone who can operate independently, learn quickly, and help validate go-to-market opportunities in the Indianapolis market.

Key Responsibilities: Build and maintain target lists across senior care and healthcare-adjacent channels, including:

• Assisted LivingMemory Care
• Skilled Nursing Facilities (SNF)
• Rehab providers
• Home Care Agencies
• Home Health Agencies
• Durable Medical Equipment (DME) companies
• Other senior-focused referral channels
• Conduct outreach through:
• Cold calls
• EmailsWalk-in visits
• Follow-up meetings
• Introduce partner products and services to prospective channels and identify early-stage business opportunities
• Conduct discovery conversations to understand customer needs, current practices, and adoption barriers
• Help identify pilot opportunities and support early business development efforts
• Track and report key field feedback, including:
• Response rate
• Meeting rate
• Effective messaging
• Common objections
• Potential referral opportunities
• Maintain organized outreach records, contact lists, and pipeline updates
• Work closely with the CEO on priority accounts, opportunity strategy, and follow-up actions
• Support light market research and partnership development activities as needed

Medical Office Business Manager – Key Requirements: Minimum of 3–5 years of healthcare office management or medical practice management experience. Demonstrated ability to manage daily office operations, ensuring efficiency, productivity, and compliance with company policies and healthcare regulations. Proven experience supervising, coaching, and evaluating administrative and support staff. Strong leadership skills with the ability to hold employees accountable and enforce office policies, procedures, and professional standards. Ability to establish and maintain a culture of professionalism, teamwork, customer service excellence, and respect in the workplace. Experience managing employee performance, attendance, workplace conduct, and conflict resolution. Excellent organizational, communication, and problem-solving skills. Ability to prioritize multiple responsibilities and meet deadlines in a fast-paced healthcare environment. Knowledge of HIPAA, healthcare compliance requirements, and office operations best practices. Proficiency with EMR/EHR systems, Microsoft Office Suite, and office management software. Strong decision-making skills and the ability to implement process improvements that enhance operational effectiveness. Ability to work collaboratively with clinical leadership and executive management to achieve organizational goals.

Primary Responsibilities: Oversee all non-clinical office operations and day -to- day functions. Supervise office staff and ensure adherence to company policies, performance expectations, and professional workplace standards. Monitor productivity, staffing needs, and workflow efficiency. Address employee concerns, performance issues, and operational challenges in a timely and professional manner. Promote a positive, accountable, and customer-focused work environment. Ensure compliance with organizational policies, regulatory requirements, and confidentiality standards.