Customer Service Representative

Hours: 8am - 5pm CST M-FResponsibilities Communicate with customers via phone and email Provide knowledgeable answers to questions about product, pricing and availability Process customer quotes, orders and returns Troubleshoot and resolve product, website, shipping questions and concerns Increase sales and average order size by means of cross-selling, up-selling, add-onsales, and offering promotional sales items to benefit our customers. Work with internal departments to meet customer's needs Data entry in various platforms Qualifications At least 1 - 3 years' of relevant Call Center experience Commercial kitchen parts experience a + Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work Ability to work independently under tight deadlines in a rapidly-changing environment Experience with customer quotes, orders, and returns We are the only supplier who can offer such a broad assortment of OEM-equivalent parts and carefully curated product lines of this quality, often sourced from the OEM suppliers. All Points offers everything a service tech could possibly need. As the recognized leader in the industry, All Points carries the most extensive inventory of in-stock OEM Equivalents in the country. While our specialty is All Points OEM Equivalents, we also help our customers secure alternatives for hard-to-find parts, and provide access to the OEM parts they need. Our Customer Service Representative work cooperatively with our sales team, and other members of the distribution team to grow existing customers and exceed monthly sales goals, while increasing customer satisfaction. We are looking for a talented, outgoing professional with strong communication skills, personable attitude, and sales aptitude. The ideal candidate loves talking to people and proactively solving opportunities.

Job Type: Full-time

Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Work from home

Experience level: 2 years

Shift: 8 hour shift Weekly day range: Monday to Friday Work setting: Remote

Experience: Call center: 3 years (Preferred) order entry: 3 years (Preferred)