Customer Service and Revenue Assistant

Major Duties and Responsibilities: Process payments for animal-related services, such as adoptions, reclaims, licenses, citations, and permits. Maintain records of payments received and generate reports. Provide courteous and professional customer service. Address questions, problems, or requests from customers or staff. Complete general financial activities, such as processing invoices, collecting payments, and issuing receipts. Compile, copy, sort, and file records of office activities. Prepare injury reports for animal bites or other injuries. Contact officers or supervisors to dispatch animal control personnel to appropriate locations. Process strays and owner-released animals by generating computer records. Perform other duties as assigned. In addition to these specific duties, an animal control clerk may also be responsible for: Answering phones and providing information about animal control services. Helping to maintain the animal shelter, such as cleaning and feeding animals. Transporting animals to and from the shelter. Assisting with adoptions and reclaims. Promoting animal adoption and responsible pet ownership. Performs other duties as assigned

Knowledge, Skills & Abilities: Principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction Excellent communication skills Administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology Laws, legal codes, court procedures, precedents, government regulations, executive orders, and agency rules Principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems Must be familiar with the operations of computerized data entry terminals Must possess some knowledge of basic accounting principles, especially internal controls as related to safe handling of monies Record detailed documentation providing accurate and accessible audit trails Understand and follow through on both oral and written instructions Exercise good judgment and self-control during stressful situations and peak workload periods

Minimum Qualifications: High School Diploma or GED with three (3) years of relevant work experience in animal related or customer service related field. Conditions of Employment: The City's Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check. Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments. The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior. Our culture is to serve the community honorably.

How to Apply: Apply online. Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays. For questions about your application or the hiring process, please email Careers@ci.charlotte.nc.us. The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120.

Benefits: The City of Charlotte provides a comprehensive benefits package to eligible employees.