Senior Collections Specialist, Accounts Receivable North America

Key Responsibilities: Portfolio Management: Manage collection requirements for a multi-million dollar portfolio of accounts. Customer Communication: Effectively communicate with customers (verbal and written) to secure the collection of outstanding accounts receivable. Issue Resolution: Resolve customer discrepancy claims and nonpayment issues by collaborating with Billing and Sales Administration. Financial Processing: Process credit card transactions, refunds, adjustments, and prepare recommendations for write-offs. Account Service: Provide ongoing customer service, including data submission of invoices, generating statements, and handling special requests. Reporting: Generate status reports detailing portfolio aging and payments. Documentation: Prepare required documentation for placing accounts with third-party collections agents. Team Support: Support the Credit & Collection Management team with special projects and provide coverage for colleagues as needed.

Experience: A minimum of four years' experience in credit and collections, or two years' experience working with large, demanding and complex accounts.

Education: Bachelors or Associates degree, or equivalent post-high school education/training. Technical Proficiency: Demonstrated ability to use Microsoft applications, specifically advanced Excel skills. SAP experience is a strong asset. Professional Skills: Strong oral and written communication skills. Ability to handle multiple projects and prioritize tasks effectively. Required to interact professionally with customers and internal departments at all times. Ability to work both independently and collaboratively as part of a team.

Industry: Shipping experience is preferred but not required. For this position, the expected base pay range is $65,000.00 $85,000.00. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy. DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law.