Hospitality & Customer Relations Roles

The Director of Front Office at The Langham, Boston is responsible for leading all aspects of front office operations, including reception, concierge, guest services, and bell/door functions.. Bachelors degree in Hospitality Management, Business Administration, or a related field. Minimum of 5 years in front office leadership within a luxury hotel environment. Dynamic and fast-paced luxury hotel setting. A minimum of five years Front Office management experience preferably in a luxury hotel

Insomnia Cookies is actively hiring for a full-time hourly Store Manager in Training (MIT) at our Berkeley store located at 2580 Bancroft Way, Suite 2, Berkeley CA, 94704 , and we are seeking hospitality focused individuals looking to join our industry leading, rapidly growing, nationally recognized company!. Perform as Manager-on-Duty during scheduled shifts when Store Ops Manager (GM) is not present.. Support Store Ops Manager with ordering, inventory control and scheduling.. Hold staff accountable to Insomnia Cookies standards (baking, uniform, company policies, etc. With an expanding footprint of over 300 stores globally, an experiential, sweet-easy concept as the brands flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio

Insomnia Cookies is actively hiring for a full-time hourly Store Manager in Training (MIT) at our Berkeley store located at 2580 Bancroft Way, Suite 2, Berkeley CA, 94704 , and we are seeking hospitality focused individuals looking to join our industry leading, rapidly growing, nationally recognized company!. What will I do as a MIT with Insomnia Cookies?. Hold staff accountable to Insomnia Cookies' standards (baking, uniform, company policies, etc. Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz.. With an expanding footprint of over 300 stores globally, an experiential, sweet-easy concept as the brand's flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio

The Partner will collaborate closely with the management team to develop and implement strategic initiatives that align with our brand values.. Additionally, this role involves overseeing staff training and development to foster a positive work environment and ensure exceptional service delivery.. Bachelor's degree in Hospitality Management or a related field.. Oversee daily restaurant operations, ensuring compliance with health and safety regulations.. Monitor inventory levels and manage supplier relationships to ensure quality and cost-effectiveness.

As a Hotel General Manager (GM) atKasa , you will be fully responsible for the operational and financial performance of a unique 150+ room hotel property in San Francisco.. Partner with Revenue Management to execute pricing strategies, channel distribution planning, and leasing activation to drive sustained revenue growth.. Partner with People Operations to ensure strategic staffing, high retention, and a strong pipeline of talent.. 5+ years of experience in hospitality, property management, or guest-facing operations, ideally in boutique hotel or service-driven environments.. Proven experience leading hospitality sales teams, including corporate and group sales strategy, team performance management, and execution of initiatives that drive revenue and occupancy.

Job Summary: The Area Revenue Manager is responsible for implementing and managing the revenue strategy across a portfolio of hotels, optimizing rate implementation, inventory management, and distribution across all channels.. This role supports the revenue management team in maximizing top-line revenue and meeting owner and partner expectations.. Support the Regional/Area Director of Revenue Management in executing revenue management strategies for hotels.. Produce routine reports for the Regional Director of Revenue Management and executive committee members for analysis.. 3+ years of experience in hotel revenue management, with responsibilities for multiple properties preferred.

As a Hotel General Manager (GM) at Kasa, you will be fully responsible for the operational and financial performance of a unique 150+ room hotel property in San Francisco.. Partner with People Operations to ensure strategic staffing, high retention, and a strong pipeline of talent.. 5+ years of experience in hospitality, property management, or guest-facing operations, ideally in boutique hotel or service-driven environments.. Proven experience leading hospitality sales teams, including corporate and group sales strategy, team performance management, and execution of initiatives that drive revenue and occupancy.. We will verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the Form I-9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS).

Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable.. 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.. Understands the impact of Front Office operations on the Rooms area and overall property financial goals.. Acts as the "Service Champion" for the Front Office and creates a positive atmosphere for guest relations.. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

Host / Hostess - Full-Time Must have Weekend Availability.. Ellore Senior Living , a brand-new assisted living and memory care community is preparing to open this spring, and we want you to be a part of this exciting journey!. At Ellore Senior Living , managed by Oakmont Management Group, we provide unrivaled quality, comfort, and care with five-star services and amenities. OMG serves thousands of seniors across communities in California, Nevada, and Hawaii. At OMG, we strive to create an atmosphere of family and community among team members, residents, and resident family members.

Our welcoming and distinctive private club provides challenging golf, year-round recreation, artistic culinary and social activities for Members, their families, and guests. The Host and Hostess is responsible for seating members and guests in the dining room. Supervises the closing of the assigned dining room; ensures side work and station setup is properly completed.. Assists with service, including occasional bussing and food service, while maintaining safe food handling and sanitation standards.. May be asked to operate equipment, including but not limited to fire extinguishers, telephones, ice tea/soda machines, soup wells and coffee machines.

We are a family-owned and operated restaurant and catering group based in South San Francisco, looking for a host/hostess to help provide excellent customer service to our guests!. Prepares and maintains a seating chart for each shift and is familiar with the rotation order.. Distributes the daily specials to the various stations and changes the blackboard to reflect the specials of the day. Greets and seats customers in a courteous and timely manner as they enter the restaurant and/or communicates delays in seating and starts a waiting list. Assists dining room staff during rush periods by cleaning tables whenever possible.

Host/Hostess: At this location, earn $19 / hour.. Discounts to theme parks, pet insurance, Legal and Identity Theft Insurance.. You ensure that if there is a wait time, you notify the guests of their wait time and enter their name into the computer seating system and issue a pager. You understand the proper techniques of leading a guest to their table, seating, distributing the menus, and final words. You can address difficult situations and guest's complaints through AIM - Apologize, Investigate, and involve Management.

Host/Hostess - Be the Face of Exceptional Hospitality!. As a Host/Hostess , you are the first and last impression of our restaurant. You set the tone for a welcoming, memorable dining experience by greeting guests warmly and ensuring smooth seating and service. Manage seating arrangements to ensure a smooth flow of service.. FiRE+iCE is an ALL-YOU-CAN-EAT, "create-your-own-meal" concept that satisfies each and every taste.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area. Assists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD). Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott.

Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean.. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value.. Hyatt House Belmont. The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.. Use proper two-way radio etiquette at all times when communicating with other employees.

We are seeking a Server to work at our restaurant and provide prompt and courteous food service to our guests.. Ensure that wait stations are maintained in a neat and clean condition and conform to proper setup and sanitation standards.. Properly relay room service orders.. Have your station ready for service and inspected by a supervisor or manager before your station is opened for service and guests are seated.. Immediately acknowledge and greet all newly arriving guests, within two minutes of being seated, in a courteous manner.

The successful Director of Guest Services manages the city food & beverage team, both front and back-of-the house, including recruitment, training, coaching, development, and retention.. Ensures effective execution of each cruise according to the specifications of the Product Management Guide so that guests receive a quality, seamless experience on each cruise.. Rides cruises to observe & coach Restaurant & Kitchen Managers on effective cruise management skills. Coordinates local Food & Beverage activities with National Food and Beverage Director. Ensures that all states and local health and alcohol control requirements are met onboard and that all

The successful Director of Guest Services manages the city food & beverage team, both front and back-of-the house, including recruitment, training, coaching, development, and retention.. Ensures effective execution of each cruise according to the specifications of the Product Management Guide so that guests receive a quality, seamless experience on each cruise.. Specifically:Directs the efforts of the Food & Beverage team Rides cruises to observe & coach Restaurant & Kitchen Managers on effective cruise management skills Identifies skills training needs for all Food & Beverage management team members Works with each Food & Beverage management team member monthly to evaluate performance/skills. Coordinates local Food & Beverage activities with National Food and Beverage Director. Ensures that all states and local health and alcohol control requirements are met onboard and that all

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. The Front Office Manager is responsible for ensuring the operation of the Guest Services, Concierge and Uniformed Services/Transportation in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy. Must maintain constant communication with Housekeeping, Reservations and the Credit Manager.. Review daily Front Office work and activity reports generated by Night Audit.

Seeking a skilled and experienced Escalation Manager to oversee customer complaint handling and escalation resolution within our call center operations.. The Escalation Manager will also directly supervise a Consumer Relations Coordinator, providing guidance, development opportunities, and performance management.. Supervise and support the Consumer Relations Coordinator , including daily task management, coaching, training, and performance reviews.. Keurig Dr Pepper (NASDAQ: KDP) is a leading beverage company in North America, with a portfolio of more than 125 owned, licensed and partners brands and powerful distribution capabilities to provide a beverage for every need, anytime, anywhere.. Together, we have built a leading beverage company in North America offering hot and cold beverages together at scale.