Hospitality & Customer Relations Roles

Strong knowledge of hospitality management principles including revenue management, guest services, and hotel operations. Oversee guest services to ensure a positive experience, addressing guest inquiries, complaints, and special requests with professionalism and enthusiasm. Manage hotel operations

Adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems. The Guest Services Agent provides information that is requested by the callers and serves as a liaison for the guest and operational departments. Due to the nature of the hospitality industry, emp

Recruit, train, and coach hourly associates, set clear performance expectations, and foster a positive work environment by modeling professionalism and enforcing company policies to support employee satisfaction and excellent customer service. Provide exceptional guest service through professional c

Responsible to greet guests and escort guests to tables in an upbeat, friendly, and courteous manner. Guests are invited to enter a world where they are free to play, shop, dine, spa, meet or simply relax - however they define a perfect day. Situated on oceanfront Collins Avenue in the heart of Mill

Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Greet, register and service guests in a friendly and courteous manner according to hotel/brand

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Guest Services controls the seating of the guests in the dining room to assure the quality of service, guest satisfaction, and maximize sales opportunities. It is the responsibility of Guest Services to make raving fans of the five major groups of people we do business with by creating a positive fi

Guest Services controls the seating of the guests in the dining room to assure the quality of service, guest satisfaction, and maximize sales opportunities. It is the responsibility of Guest Services to make raving fans of the five major groups of people we do business with by creating a positive fi