Hospitality & Customer Relations Roles

Penske will introduce you to our sales processes, leading-edge technology and winning company culture through ongoing training and mentoring to help cultivate the skills and expertise you need to succeed in all aspects of our business: sales, operations, finance, customer service, technology and mor

Building on a century of innovation, our 48,000 associates help deliver comprehensive science-based solutions, data-driven insights and world-class service to advance food safety, maintain clean and safe environments, and optimize water and energy use, and improve operational efficiencies and sustai

Responsible for providing outstanding guest service when checking guests in and out, booking reservations, providing information and additional services to guests as needed. Understand and comply with all company, departmental and Gaming Control Board rules and regulations, policies and procedures.

Interview, hire, train, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; manage the team to meet or exceed performance and behavioral expectations; address complaints and resolve problems with colleagues. This position requires heavy lifting, constant moving, standin

The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hot

It is the primary responsibility of the Front Desk Greeter to create a welcoming and efficient arrival experience for all guests by managing lobby flow, answering questions, and providing clear direction throughout the check-in and check-out process. The Greeter proactively assists with line managem

Ellis Island Casino, Hotel & Brewery, our 16 Village Pub locations, Mt Charleston Lodge, and our sister companies, Marker Trax and KOIN, are committed to providing the best goods and services to our guests and clients. Greet guests immediately with a friendly and sincere welcome; use a positive, cle

The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hote

As a Guest Services Representative, you will assist customers with telephone calls related to dispatch services while delivering the highest level of customer service and courtesy, this includes partnering with several departments in handling guest requests and ensure a resolution. Handle all incomi

Maintains knowledge of hotel occupancy status, special events, in-house groups and other situations affecting the front desk's daily operations. Provides excellent guest service and handles all special requests and complaints not requiring a supervisor or manager until guest is completely satisfied.

Assures that guest is assigned type of room requested and the correct rate is charged and guest issues. We believe in kindness, connection, and creating spaces where everyone feels seen and supported. Open communication, genuine hospitality, and personal growth are at the heart of everything we do.

Supervise and oversee the operational activities of Front Desk Clerks as related to Front Desk policies and procedures. Responsible for ensuring the consistent delivery and quality of guest service and immediately addressing and resolving guest challenges and feedback. Maintain composure under press

Must respond to and follow-up on all guest requests to ensure customers are satisfied with the hotel's services and accommodations. Ensure that the lobby and front desk area is clean, organized, visually appealing, and well stocked with all necessary supplies. Responsible for maintaining all documen

This role involves handling a high volume of inbound and outbound calls, converting leads to booked appointments, and upselling services while delivering an exceptional customer experience. Confidently present company products, services, and maintenance programs to drive sales and customer loyalty.

We are looking for a Full Time Front Desk Supervisor who will primarily supervise front desk team members to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction. Work is generally performed in hotel guest rooms and public areas or in a casino environment wi

Key Responsibilities: Respond to customer inquiries via phone, email, or chat Provide accurate information about products and services Resolve customer complaints in a professional and timely manner Maintain customer records and update account information Collaborate with internal teams to address c

The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Complying with Highgate Hotel Standards and regulations to encourage safe and efficient h

Our culture is positive, and our people possess a 'can do, proactive attitude. What sets us apart from our competitors is the programs that we bring, the education that we provide, and the utmost respect for clients and their members to assist them when and where needed. A wellness program including

Key Responsibilities: Respond to customer inquiries via phone, email, or in person Provide accurate information about products and services Resolve customer complaints in a timely and professional manner Maintain records of customer interactions and transactions Process orders, forms, and requests W