Hospitality & Customer Relations Roles

Excellent customer-service skills, verbal and written, as well as interpersonal skills to include effective customer complaint resolution and the ability to work with a diverse customer population. High school diploma with a minimum of 3 years advanced customer service, customer retention, or compla

The Customer Retention Lead is a player-coach responsible for protecting and growing revenue through elite retention performance while mentoring and elevating the Retention Specialist team. Lead high-skill retention conversations, including objection handling and negotiation. Resolve misprocessed ac

As a Front Desk Clerk or Guest Services Clerk you have the responsibility to give our guests the best hospitality experience they can have by:. Be knowledgeable of the hotel brand and various programs (travel programs, special offers). Guest Services/Front Desk - Hilton Hotels.